The problem does not lie with the manufacturers but with the alarm installers. Redcare is a grade 4 product and the monitoring price reflects this. Emizon and Dualcom can be either grade 2,3 or 4. The reason for this is simple, the margins are greater for the installer and both Emizon and Dual-com do exactly the same job so why not. So why is there a problem? Well some installers have taken it upon themselves to swap out the communicator used to send signals through to the central station without the knowledge of their own customers. The BSIA has recently become involved in the row regarding the swapping out of Redcare units for other products such as Emizon and Dual-com.
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